SAP CRMT_IC_MDB_AGENT_MDL table - Agent Table details in SAP

SAP CRMT_IC_MDB_AGENT_MDL table summary

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Object Name: CRMT_IC_MDB_AGENT_MDL
Dictionary Type: Structure
Description: Agent Table

Field list for CRMT_IC_MDB_AGENT_MDL table on an S/4 SAP system

Details

CRMT_IC_MDB_AGENT_MDL-CCID table field - Interaction Center ID ▼

Description: Interaction Center ID
Field Name: CCID
Data Element: CRMT_IC_MDB_CCID
Data Type: CHAR
length (Dec): 32(0)
Check table:
Conversion Routine:
Domain Name: CRMT_IC_DCHAR32
MemoryID:
AppClass:
SHLP:
SHLP Field:
ConvExit:

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CRMT_IC_MDB_AGENT_MDL-ID table field - Agent ID ▼

Description: Agent ID
Field Name: ID
Data Element: CRMT_IC_MDB_AGENTID
Data Type: CHAR
length (Dec): 12(0)
Check table:
Conversion Routine:
Domain Name: UNAME
MemoryID:
AppClass: TEST
SHLP:
SHLP Field:
ConvExit:

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CRMT_IC_MDB_AGENT_MDL-NAME table field - Agent Name ▼

Description: Agent Name
Field Name: NAME
Data Element: CRMT_IC_MDB_AGENTNAME
Data Type: CHAR
length (Dec): 40(0)
Check table:
Conversion Routine:
Domain Name: TEXT40
MemoryID:
AppClass: SAP
SHLP:
SHLP Field:
ConvExit:

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CRMT_IC_MDB_AGENT_MDL-QUEUE_ID table field - Agent-Specific Information Received from Interaction Center ▼

Description: Agent-Specific Information Received from Interaction Center
Field Name: QUEUE_ID
Data Element: CRMT_IC_MDB_QUEUEID
Data Type:
length (Dec): 0(0)
Check table:
Conversion Routine:
Domain Name:
MemoryID:
AppClass:
SHLP:
SHLP Field:
ConvExit:

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CRMT_IC_MDB_AGENT_MDL-QUEUENAME table field - Queue Name ▼

Description: Queue Name
Field Name: QUEUENAME
Data Element: CRMT_IC_MDB_QUEUENAME
Data Type: CHAR
length (Dec): 40(0)
Check table:
Conversion Routine:
Domain Name: TEXT40
MemoryID:
AppClass: SAP
SHLP:
SHLP Field:
ConvExit:

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CRMT_IC_MDB_AGENT_MDL-STATUSICON table field - Status Icon ▼

Description: Status Icon
Field Name: STATUSICON
Data Element: CRMT_IC_MDB_STATUSICON
Data Type: CHAR
length (Dec): 4(0)
Check table:
Conversion Routine:
Domain Name: ICON
MemoryID:
AppClass:
SHLP:
SHLP Field:
ConvExit:

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CRMT_IC_MDB_AGENT_MDL-STATUS_TOOLTIP table field - Tooltip ▼

Description: Tooltip
Field Name: STATUS_TOOLTIP
Data Element: CRMT_IC_MDB_TOOLTIP
Data Type:
length (Dec): 0(0)
Check table:
Conversion Routine:
Domain Name:
MemoryID:
AppClass:
SHLP:
SHLP Field:
ConvExit:

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CRMT_IC_MDB_AGENT_MDL-STATUSTIME table field - The length of time an agent is in the current state. ▼

Description: The length of time an agent is in the current state.
Field Name: STATUSTIME
Data Element: CRMT_IC_MDB_STATUSTIME
Data Type: STRG
length (Dec): 0(0)
Check table:
Conversion Routine:
Domain Name: STRING
MemoryID:
AppClass:
SHLP:
SHLP Field:
ConvExit:

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CRMT_IC_MDB_AGENT_MDL-KEYFIGURES table field - ▼

Description:
Field Name: KEYFIGURES
Data Element: CRMT_IC_MDB_AGENTKFT_MDL
Data Type:
length (Dec): 0(0)
Check table:
Conversion Routine:
Domain Name:
MemoryID:
AppClass:
SHLP:
SHLP Field:
ConvExit:

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CRMT_IC_MDB_AGENT_MDL-KF_TOOLTIP table field - Tooltip ▼

Description: Tooltip
Field Name: KF_TOOLTIP
Data Element: CRMT_IC_MDB_TOOLTIP
Data Type:
length (Dec): 0(0)
Check table:
Conversion Routine:
Domain Name:
MemoryID:
AppClass:
SHLP:
SHLP Field:
ConvExit:

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CRMT_IC_MDB_AGENT_MDL-CHANNEL_ID table field - Agent-Specific Information Received from Interaction Center ▼

Description: Agent-Specific Information Received from Interaction Center
Field Name: CHANNEL_ID
Data Element: CRMT_IC_MDB_CHANNELID
Data Type:
length (Dec): 0(0)
Check table:
Conversion Routine:
Domain Name:
MemoryID:
AppClass:
SHLP:
SHLP Field:
ConvExit:

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CRMT_IC_MDB_AGENT_MDL-CHANNEL_DESCRIPTION table field - Agent-Specific Information Received from Interaction Center ▼

Description: Agent-Specific Information Received from Interaction Center
Field Name: CHANNEL_DESCRIPTION
Data Element: CRMT_IC_MDB_CHANNELDESC
Data Type:
length (Dec): 0(0)
Check table:
Conversion Routine:
Domain Name:
MemoryID:
AppClass:
SHLP:
SHLP Field:
ConvExit:

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CRMT_IC_MDB_AGENT_MDL-ITEMPS_ID table field - Agent-Specific Information Received from Interaction Center ▼

Description: Agent-Specific Information Received from Interaction Center
Field Name: ITEMPS_ID
Data Element: CRMT_IC_MDB_ITEMPSID
Data Type:
length (Dec): 0(0)
Check table:
Conversion Routine:
Domain Name:
MemoryID:
AppClass:
SHLP:
SHLP Field:
ConvExit:

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CRMT_IC_MDB_AGENT_MDL-ITEMPS_DESCRIPTION table field - Agent-Specific Information Received from Interaction Center ▼

Description: Agent-Specific Information Received from Interaction Center
Field Name: ITEMPS_DESCRIPTION
Data Element: CRMT_IC_MDB_ITEMPSDESC
Data Type:
length (Dec): 0(0)
Check table:
Conversion Routine:
Domain Name:
MemoryID:
AppClass:
SHLP:
SHLP Field:
ConvExit:

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CRMT_IC_MDB_AGENT_MDL-ALERT table field - Boolean Value to Determine If This Key Figure Has an Alert ▼

Description: Boolean Value to Determine If This Key Figure Has an Alert
Field Name: ALERT
Data Element: CRMT_IC_MDB_KFALERT
Data Type:
length (Dec): 0(0)
Check table:
Conversion Routine:
Domain Name:
MemoryID:
AppClass:
SHLP:
SHLP Field:
ConvExit:

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